When it is time to upgrade your Personal account (as a patient) from diasend® to Glooko®, you will get a notification when you log in to your account.
When you are ready to do the upgrade, please click on "Upgrade to Glooko®". After doing that, you will be asked to enter your post code, mobile phone number (optional) and to edit or confirm your email address. Note that this email address will become your username on Glooko and you need access to that email account to be able to activate your new Glooko account.
At this point, you will have received an email to activate your new Glooko account. Please make sure to look in your spam or promotions folder if you do not see it in your inbox. The email will look like this (see screenshot below).
After clicking on "Activate", you will see a new screen where you are asked to create a password and enter your date of birth. Note that you will also accept terms and conditions to be able to activate the account.
The next steps are to select the devices that you use, which will show you their sync compatibility (for example, if it is possible to sync data from your device using both the Glooko Mobile app and the Glooko Uploader).
Once the account has been activated, when you log in to your new Glooko account you will see some pop-up messages that will guide you to install the Glooko® Uploader and reconnect your apps (if applicable).