Frequently asked questions
- Why can’t I upload data from my FreeStyle Libre (1 and 2) to diasend® anymore?
- Why can't I save "Smart insulin pen" in my settings?
- How to upload an Accu-Chek Aviva Expert
- Omnipod Dash - Missing current day data after upload
- I cannot see data from my Dexcom/Libre/Eversense application in diasend®.
- Abbott has restricted the use of LibreLink with diasend® (This does not apply to Sweden and Norway)
- T13 - T14 -T18 error with Accu-Chek Aviva Expert on Uploader
- Why can't I validate/authenticate the upload with my username and password?
- I receive a message on the screen saying "Authentication required…"
- Do I need any software material to use diasend®?
- How do I share data with my clinic from the diasend® Mobile App?
- Basal-IQ technology & LGS/PLGS
- Can I change my username?
- Error codes B24, B25 and B26
- What cable should I use and how do I order it?
- Can I upload devices with my smartphone using the mobile app?
- Why doesn't the upload start?
- How much does diasend® cost?
- Uploader says “Searching for Device” but nothing is happening
- Why do I get an error message when I try to upload?
- How do I know if my device is compatible with diasend®?
- Where can I get a cable to connect my device to my computer?
- What kind of computer do I need?
- Is it possible to access my data on any computer?
- Can I delete or alter incorrect readings?
- Why do I get the error message "Unable to reach diasend.com"?
- How do I know if I have the latest diasend® Uploader version?
- What is my username?
- I don't remember my password
- I can't find my country in the registration process. Can I still create an account?