Patient
New to diasend®
How to start an account
- English UK - How to create a patient account
- English International - How to create a patient account
- English Australia - How to create a patient account
- English Canada - How to create a patient account
- Italiano - Come creare un account paziente
- Soomaali - Sida loo sameeyo koontada bukaanka
User guides
How to use insulin pens with diasend®
- Patient - How to upload data to diasend® from your insulin pen
- Connected pens in diasend® Mobile App (video)
- Connected pens in diasend® - Summary page (video)
- Connected pens in diasend® - Comparison view (video)
- Connected pens in diasend® - Insulin view - Priming or not? (video)
- Connected pens in diasend® - Insulin view - Trend & dose guide (video)
How to upload data using the diasend® Mobile app
- How can I install the diasend® Mobile app?
- Where can I find the NFC antenna on my smartphone?
- Svenska - diasend® Mobile - Snabbguide för uppladdning
- English - diasend® Mobile - Quick guide for uploading
- Dansk - diasend® Mobile - Lynvejledning til upload
- Español - diasend® Mobile - Guía rápida de carga
Compatible devices for patients
How to upload data with diasend® Uploader
Viewing the data in diasend®
- I can't see data from my connected Mylife cloud
- How do I share my data with my health care provider?
- How can I delete my account?
- I can't log in to diasend®
- Report Reference Guide - Viewing the reports in diasend®
- How do I connect my Dexcom (G5 Mobile/G6 app) to diasend®?
Frequently asked questions
- Why can't I save "Smart insulin pen" in my settings?
- How to upload an Accu-Chek Aviva Expert
- T13 - T14 -T18 error with Accu-Chek Aviva Expert on Uploader
- diasend® Uploader & Abbott FreeStyle Libre 1
- Why can't I validate/authenticate the upload with my username and password?
- I receive a message on the screen saying "Authentication required…"