- What do I need the diasend® Uploader for?
- Download the software in your diasend® account
- The installation process
- FreeStyle Data hub (only applicable for Sweden and Norway)
- The last installation steps - please be patient
1. What do I need the diasend® Uploader for?
If you would like to upload values from your diabetes device(s) to your personal diasend® Account from home, you will need to use our diasend® Uploader software. This software will then allow you to transfer all the values from your devices to your diasend® account, so you and your healthcare provider can review the values.
If you don’t have the diasend® Uploader installed on your computer yet, you can follow the steps as described below. Compatible operating systems are Windows 8 and 10.
2. Download the software in your diasend® account
To start the installation process go to "UPLOAD" inside your diasend® account at: www.diasend.com
Now a little grey window should appear on your screen. Depending on your browser, you often see it either in the upper right corner or in the left corner on the bottom of your screen. The windows shows the download progress in %. Once the download is complete, you can click on the down arrow in the window. Please select “run file”.
What to do when the grey download window has disappeared?
Please go to the left corner where you see a magnifying glass next to the Windows flag. Write “diasend® Uploader” and press Enter. Now the file should appear showing “.exe” at the end. Please click on it and select “run file”.
It is important that you select "yes" when asked if you allow the program to make changes to your computer.
3. The installation process:
Now you will get to the screen below. Select language and click "OK".
Once you select the correct language, you will get the diasend® Uploader Setup wizard screen, where you select “next”.
On the following screen you select your country from the drop-down box. To do so, you click on the arrow down symbol on the right next to the list. After having chosen your country, you select “next”.
The next step is to accept the general terms and conditions. Make sure to tick the box “I accept the agreement” before you click “next”.
The following screen provides you with some extra information with regards to our diasend® Uploader software. Click “next” to continue.
On the next screen “select start menu folder” you can just select “next”.
Next you will get the option to create a diasend® Uploader desktop icon, which is recommended. Once the installation is finished you will see that a diasend® Uploader icon will appear on your desktop, which makes it really easy for you to find and open our software every time you want to upload.
Click “next” to continue.
4. FreeStyle Data hub (install only if you are a resident in Sweden or Norway and using a FreeStyle Libre 2 device)
The next screen will give you the option to install the “FreeStyle DataHub”. Note! This is only relevant if you are a resident in Sweden or Norway and using a FreeStyle Libre 2 device. Please select the type of Libre meter you are using from the drop down menu.
If you are not using a Libre device or are living in another country than Sweden or Norway you just select “No”.
If you are living in Sweden or Norway and using a FreeStyle Libre 2 device, you select the Libre 2 from the drop down menu and select “next”. You will then be asked to install the FreeStyle DataHub. Just follow the steps as they appear on your screen.
5. The last installation steps - please be patient
Now that you have finished the steps before, the software is ready for installation. Please select “install”.
During the final step of the installation process we will make sure that all drivers are installed correctly on your computer. You will see the screen as shown below. This sometimes takes a few minutes, but you just have to wait until the next screen pops up. Although the green bar is filled out completely, the installation might still take some time. Please keep waiting and do not click anywhere.
When the following screen pops up you have finished the installation. You select “next”.
The last step is to restart the computer. Please select “Yes, restart the computer now” and select “finish”. Once you have restarted the computer, the installation is completed.
You can now start using the diasend® Uploader program. You will find the diasend® Uploader icon on your desktop. Just double click on this icon in order to open it and follow the instructions.