(The following information applies only if you have the two-factor authentication package activated on your clinic account.) The first time that you log in to your account, after having entered your username and password, you will get a message asking you to select a method to use for the two-factor authentication (2FA).
- If your username is an email address, you can choose to set it up by email.
- (If your username is not an email address, the “e-mail authentication” option is not possible and will be greyed out.)
Steps to follow
In order to set up the 2FA email solution, click on “e-mail authentication” on the computer screen, and then follow the instructions as seen on the screen:
- Click “Send authentication code” in order to send a code to the email address which is your username. A confirmation text should appear in green right underneath.
- Go to the inbox of your email account and find the email from diasend®. If you cannot find it, please check your spam folder as well.
- The authentication code that you see in the email (6 digits) is the one that you should enter in the corresponding field on the computer screen. If you “copy - paste”, please make sure that there is no extra space before and after the digits. The code is valid for 3 minutes. If your code has expired, please click on “Re-send authentication code on the computer screen”.
- Click on “Submit” and you will get logged in to your account.
- Would you like to use this option but don’t have an email address as a username? Please ask your account administrator to create a new login for you with an email address as username. Please note that you need to have a personal email address as one email address can only be used for one account.
- If you are an account administrator, using the main account username, two-factor authentication by email is not possible.