The following information is applicable to the EMEA/APAC region.
How does the Remote Care Solution work?
Once a medical clinic adopts this privacy-protected technology and a person with diabetes uses the Glooko Remote Care Solution to grant the clinic permission to access their data, the person with diabetes can upload their diabetes data so their healthcare professionals can review the data remotely on the Glooko, or diasend® by Glooko, platform. In response, the healthcare professional can then provide medical guidance to the person with diabetes via phone, text or email, bypassing the need for an in-office visit. People with diabetes interested in obtaining the Glooko remote-care solution or information on diabetes device compatibility for the solution can visit www.glooko.com. Glooko Remote Care Solution is available at no charge to both people with diabetes and their health care providers.
For how long will Glooko be providing this free public service to medical clinics?
Glooko will provide the remote-care solution at no charge to medical clinics as a public service until the greatest threat of the pandemic has subsided.
Why is Glooko providing this service at no charge? What will happen when the free service comes to an end?
Glooko is providing the remote-care solution at no charge to medical clinics as a public service to broaden access to remote medical appointments during the time of greatest threat to public health during the COVID-19 pandemic. The intent is to help minimize the risk of possible exposure to the virus for people with diabetes.
When the greatest threat of the pandemic has subsided, Glooko will notify participating medical offices that the free access to the remote-care solution is coming to a close and that there is no obligation for them to continue. At that time, they can choose to discontinue and Glooko will close out the service, or they may choose to continue as a paid subscriber and Glooko will handle their account set-up accordingly.
Free access for patients to the Glooko remote-care solution is a permanent part of the Glooko System and will continue as was previously available.
Is the data of people with diabetes who participate secure? How will Glooko ensure patient privacy?
Safeguarding the data of our users is of the utmost importance to us at Glooko. For more information on how this is done – please read our privacy notice: