The error code B24 usually means that the device that you are trying to upload is not compatible with diasend® Uploader. We recommend you to have a look at our list of devices that can be uploaded via diasend® Uploader here.
Please note that this list is updated as soon as new devices become compatible.
The error code B25 means that you have reached the maximum amount of pumps that can be registered to a diasend® account, which is five. To be able to upload data from a new pump, please delete at least one pump serial number from your account. To do so, go to "My profile" in your account.
The error code B26 means that the serial number of the device that you are trying to upload interferes with the serial number of another device already registered in our system. Please contact us for assistance here.