Make sure the device is compatible.
You will find the compatibility list here. Please note that some devices are compatible on diasend® Transmitter or Glooko Transmitter but not yet on diasend® Uploader.
If your device is compatible, make sure that you first open the diasend® Uploader software, then connect the appropriate cable for your device. This helps your computer and our software to recognize the cable.
For instructions on uploading a specific device, please read our Quick Guide.
If you have an Animas pump and it is not detected, please click here for help.
If you have a FreeStyle Libre and it is not detected, please click here for help.