Why doesn't the upload start?

If the data upload isn’t initiated even though the device is properly connected to the computer and diasend® Uploader displays “scanning for device”, please follow these steps:

1. Make sure the device is compatible.
- You will find the compatibility list by following this link below. Please note that some devices are compatible on diasend® Transmitter but not yet on diasend® Uploader:

Compatible devices - Uploader

2. Make sure you are using the correct cable and that you have followed the uploading instructions for your device.
- Make sure you have followed the correct uploading instructions, which you will find in the guide below:

Quick guide for patients

If this doesn’t solve the issue. Please send us a request and indicate the exact device model and the type of cable you are using and we will assist you.

Submit a request

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