If you are having a problem uploading your Animas pump (such as the Animas OneTouch Ping or Animas Vibe) using the Actisys cable*, please follow the steps below:
*NOTE: There are 2 different Actisys cables (-Li and -Li2). If you are using Windows 8 or 10, you need to use the Actisys Li2 cable (at the back of the cable you will see ACT-IR224UN-Li2 and not ACT-IR224UN-Li).
- Open the software diasend® Uploader on your computer first, and then connect the Actisys cable. When the cable is detected, a green tick will appear on the Uploader's screen.
- Make sure that the pump has all belts/clips removed.
- Suspend the pump and make sure that the screen on your pump is 'awake' (illuminated) in the very beginning for the cable to detect the pump. The pump does not need to be lit up during the entire upload- only in the beginning.
- Place the pump on a flat surface with its IR window (found at the back) towards the IR window of the cable. The recommended distance between the two is about 2 - 3 cm (1 inch) but it may vary. If the pump is not detected, please adjust the distance. Please make sure that the pump's IR window is not in direct light.
If you are still having problems uploading the pump, please contact Support here.