If the diasend® Transmitter goes to error (steady red light) when you are trying to upload/transmit a device. Please check the following:
- Is the device compatible with diasend®?
-Please have a look at our current compatibility list to see if the device is compatible with diasend®.
- Have you followed the uploading instructions for the specific device?
- Please follow the instructions in the Quick Guide below:
- Are you using the correct cable?
- Please make sure you are using the correct cable for the device. Many cables may look very similar, but have completely different properties. Please read the Quick Guide above. - There might be a temporary disturbance with the GSM network.
-Wait a couple of minutes and then try again. If you are having recurring problems with the GSM network, please contact our support. - Check if the GSM reception is better in a new location.
- Try moving the diasend® Transmitter to another location where the GSM reception might be better (e.g. close to a window). - The diasend® Transmitter might need to be rebooted.
- Unplug the unit and then plug it in again.